Security Training Outline:

Certain basic classes are required before progressing on to other materials. These have been found to be universally needed, and the material in them makes it possible to cut down immensely the amount of time spent on these areas in later presentations. Gaming Regulation personnel and Surveillance Supervisors and above should learn these materials as well from the Security point of view.)

These classes include: PowerPoint presentation incorporating video materials, photos and text. Written materials are also supplied.

0. New Hire Orientation Package: (Included at no charge with any training program purchase)

Information: drills and instructions to ensure that the most basic information is understood by all new trainees. This material is so basic that parts of it are often assumed or overlooked, which actually cripples a new trainee in his beginning days, making further training very difficult and far less effective. It includes drills, exercises and tests to be administered by a supervisor or experienced officer, working on the buddy system.

What does the newest trainee need to know? Most casinos have some form of this in place: this section is designed to put all of the most basic information together for all new trainees. It is designed to ensure you have no major omissions in new officer orientation. Some parts of this material may be required by law for all new employees, depending on your location.

1. Casino Layout: Know the floor plan, in detail, on foot. Learn the accepted names of all locations.
2. Emergency drills: know where to go and what is expected in case of a casino emergency. Who is to be notified at what level of emergency, and are there any particular things that must be done if there is time before evacuation? What to do in case of fire or HAZMAT, storm or earthquake (depending on casino location)? These are basic employee drills, NOT Security drills. Security emergency drills and contingency plans are trained in specifically by the employer, and cannot be written by an outsider such as myself.
3. Security equipment: radios, house phones, specific equipment issued to officers.
4. Where to clock in, staff briefing, senior security offices, dispatch office, other central locations necessary to the trainee.
5. Daily Reports and other reports required in your department. (The new trainee should at least become acquainted with the basic requirements at this stage.)
6. Security call codes (ten-codes used on your property)
7. Learn any locations which may have difficulty in radio reception. Learn areas of special concern or hazard. Learn all access areas to the property, inlcuidmg those which may not be know to public and other employees.

A. Basics: (required of all Security; Gaming Regulation should also be included; Surveillance has a similar but more extensive set)

1. Basic Casino and Gaming Definitions and Principles (2 classes)
2. Teamwork (1 class)
3. Protecting Casino Patrons (1 class)
4. Politics (1 class)
5. Internal Theft Basics (1 class)
6. Security Liabilities (1 class)
7. Evidence  (3 classes)
   • Criminal Evidence
   • Civil Evidence: Accidents and Injuries, Guest and Employee Misconduct
   • Civil Evidence: Employee Discipline

B. Security Operational Skills (all of these classes apply as well for Gaming Regulation personnel; Surveillance has a similar set)

1. Observation and Memory Skills (1 class)
2. Reporting 101: Use of Reports (1 class)
3. How to Write a Report  (1 class)
4. Securing Evidence for Cheating and Theft (1 class)
5. Presenting Your Case in Court (1 class)
6. Contingency Plans (1 class)
7. Complacency (1 class)

C. Security Operations (specifically for Security; Gaming Regulation and Surveillance Supervisors should also be included)

1. Security Patrol Methods
2. Dealing with Victims
3. Apprehension and Detention
4. Restraint and Search
5. Use of Force: the Force Continuum
6. Elements of an Arrest: Teamwork with Law Enforcement
7. Gaming Crimes: Securing the Evidence
8. Officer Survival
9. Officer Stress Awareness
10. Concealed Weapons

D. Slots: (3 classes)

Information: Security  Officers should be well acquainted with the methods and indicators of cheating and theft in Slots, because patrolling officers often are able to see things that are not obvious from Surveillance cameras. Communication to Surveillance by a patrol or station officer can often mean the difference between having viable evidence for handling and having no evidence at all. These are the same classes given to Casino Surveillance investigators, with minor modifications for the viewpoint of a patrol officer..

1. Cheating Slots, old methods and new: this presentation completely brought up to date, with new tech and internal theft methods
   • Any Slot Machine can be Cheated (old Methods) (this is a short class presented as history only, in order to make a point)
   • Current Cheating Methods (includes counterfeit money, devices, bill validator devices, etc.)
   • Indicators of Cheating
2. Slots: Internal Theft (current methods)
3. Slots: Protecting Casino Patrons (timeless, forever true)